Our Communications Officers sit within our “000” Call Centre which operates 24 hours a day, seven days a week in our Belmont State Office.
The Centre is responsible for receiving all ambulance emergency (000) and non-emergency calls made within Western Australia. The role of our Communications Officers is to deliver pre-arrival instructions, including first aid advice, prior to the arrival of an ambulance.
Duties and responsibilities
- Receiving urgent and non-urgent telephone calls for ambulance attendance
- Provide pre Ambulance arrival Instructions to the caller, who maybe experiencing distress
- Ensure a high level of customer service and attention is delivered to the customer and the call is well managed
Skills and knowledge required
- Strong verbal communication skills
- Ability to remain calm, compassionate and professional while taking control of situations
- Ability to actively listen and multi-skill
- Strong working knowledge of computer systems and proficient keyboard skills, including speed and accuracy
Continuing Education Program
Communications Officers will undertake a yearly Continuing Education Program where they will learn and consolidate new and existing skills and experiences