Customer Service Volunteer

Commitment: 4 hours per shift (flexible) Monday, 1 shift per week desired
Location: Armadale and Joondalup
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Customer Service Volunteer
We are currently not accepting applications for this role

Vacancies exist for friendly well-presented individuals to fill the voluntary positions within the St John Urgent Care Centres as a 'Meet & Greet' for members of the public seeking medical assistance. This will enable patients to find the correct area without confusion and delay.

Is this you?

  • Are you over the age of 18 and able to work in a professional workplace?
  • Do you like meeting and chatting with different people from all cultures?
  • Do you have a welcoming smile and friendly personality?
  • Are you interested in making our patients and guests at St John Urgent Care Centres feel welcome and have a stress-free experience?

What the role involves

  • Greet members of the public as they enter the facility
  • Assist visitors to find the correct area they need for their medical treatments or appointments
  • Provide information and direction to Health Centre facilities
  • Assist non-ambulant patients to treatment rooms
  • Return centre equipment such as mobility devices to correct area after use
  • Promote other volunteering roles within SJA to students

Skills and Qualifications

  • Professionalism
  • Excellent Communication Skills
  • Ability to work autonomously and as part of a team
  • A friendly personable demeanour
  • A strong desire to help others
  • Communicating with people from CALD backgrounds
  • Reliability, punctuality and willingness to commit to volunteering
  • Work effectively with other service providers
  • Willingness to comply with infection control procedures
Skills you will develop
  • First Aid Skills
  • Confidence 
  • Communication skills

Training Available
  • Provide First Aid Certificate

Volunteering locations

Joondalup in metropolitan Perth.

Additional information

Benefits to you
  • Free first aid training
  • Free ambulance cover for yourself, spouse and dependents, as specified by St John Ambulance WA 
  • Free uniform
  • Free training in all skills and clinical training relating to your volunteer role
  • Pathway to Cert IV in Ambulance Care for all volunteers who seek   accredited training
  • Annual St John Conference and dinner dance in Perth, to which all volunteers are invited, with cost heavily subsidised.
  • National and international recognition for your volunteering and community contribution
  • Access to all Volunteer Member Benefits including corporate discounts and other ad hoc offers and specials.
Recruitment Method

To become a volunteer with St John Ambulance Western Australia, you will be asked to complete an on-line application, including a medical questionnaire and submit a National Police check. The on-line application is available from:

Ongoing training

All our volunteers are provided with the necessary training to enable them to carry out their role. To continue to operate in your role, you must maintain the competencies required and an appropriate level of fitness as roles are physically demanding.


All information concerning our volunteers is treated as strictly confidential at all times.


Your volunteering for St John Ambulance should not cost you anything. We will reimburse all legitimate out of pocket expenses incurred during your time volunteering with us. You should talk to your supervisor to confirm what expenses you can claim.

Award & recognition

St John Ambulance has a long history of recognising the outstanding contributions volunteers make to the organisation. We seek to recognise all volunteers and there are a number of distinguished national awards that you can be eligible for including our internal reward and recognition program.

Workplace Behaviour Policy

Volunteers at St John are expected to abide by the work place behaviour policy and relevant procedures. The policy and procedures are available for view on the intranet.

Safety Injury & Support Services

Volunteers will be informed of the Occupational Safety and Health requirements applicable to volunteers. Safety Injury and Support Services provide extensive information about their services and policies on the intranet.

Wellbeing & Support Services

St John places a very high value on the health and wellbeing of their volunteers and provides an extensive support network through its confidential Wellbeing and Support program, accessible 24 hours a day, 7 days a week.